Croydon’s PPGs and Patient Participation Awareness Week – 1 to 6 June 2015

Screen Shot 2015-05-31 at 18.33.41Did you know that each GP Practice should have a Patient Participation Group (PPG) to improve services and ensure that the patient voice is heard?  

Not all Croydon GP surgeries do as yet, but Croydon’s Clinical Commissioning Group are keen to promote active patient participation to improve healthcare services. They have committed to covering the cost of affiliating every Croydon PPG to N.A.P.P, the National Association for Patient Participation.

Individual PPGs are not only invaluable for giving feedback and assistance to their local GP Practice but can act as a link to spread information about NHS consultations, meetings and talks, as well as feeding in the patient view on wider issues for those unable to feed in their views directly, via the CCG’s Patient Reference Group, for example.

Each PPG in Croydon is encouraged to link into the Croydon PPG Network.  This is a group established by a group of different PPG members, led by Anne Milstead, who is a member of the Parchmore PPG.

Screen Shot 2015-05-31 at 18.33.27

Has your Practice got a PPG?
You can check our listings at the foot of this post, ask at your surgery or contact the PPG network, who can help you with information about how to set up a PPG for your Practice if one hasn’t yet been formed.

  • PPGs should be self-organised and patient led.
  • They work with the GP Practice.
  • They are not an avenue for pursuing individual complaints.
  • Any registered patient is welcome to join the PPG of a GP Practice.

The CCG has produced the following posters to promote PPGs in Croydon.

 Screen Shot 2015-05-31 at 13.59.50 Screen Shot 2015-05-31 at 14.00.12You can download a copy here:

PPG awareness week poster
PPG poster

Get involved!

If your GP Practice has a PPG, join it.

If it doesn’t have a PPG, get in touch with Anne and consider setting one up.

Anne Milstead, Croydon PPG Network Co-ordinator email:

Screen Shot 2015-05-31 at 18.33.52


Croydon’s Patient Participation Groups (PPGs)

What’s a PPG? It stands for Patient Participation Group.

Screen Shot 2015-05-06 at 17.39.19What PPGs do and what Patient Participation is…

PATIENTS who are
ACTIVE in taking
RESPONSIBILITY for their health and work as a
TEAM with their practice to ensure that patients are well
INFORMED about health matters which affect the
INDIVIDUAL patients and the
PRACTICE, to raise
AWARENESS of wider issues in the NHS, including the use of
INVOLVED and can have influence in improving the quality of care.
OBJECTIVES are to improve the patient experience in primary care in the

Not every GP Practice has a group but there are quite a few that do and they will be very pleased to meet you, for you to find out what they do and to get involved.

 The role of the PPG includes:

  • being a critical friend to the practice
  • ongoing communication with the patient population
  • carrying out research into the views of those who use the practice
  • advising the practice on the patient perspective and providing insight into the responsiveness and quality of services
  • encouraging patients to take greater responsibility for their own and their family’s health
  • organising health promotion events and improving health literacy

One thing a PPG is not is a vehicle for personal complaints.

What support is there for the PPG?

There is a PPG network in Croydon where PPG committee members can share experiences and good practice by networking with other PPGs.  

NAPP is a national association that promotes and supports patient participation in primary care.  PPGs can take up membership to receive advice and support.

Get involved!

If you are interested in supporting and improving your GP practice, speak to your PPG, your Practice or if you would like to know more, please 
contact: Anne Milstead, Croydon PPG Network Co-ordinator, via CCC or direct at

Does your Practice have a PPG?

Email the contact details or leave a comment with the details on this post so that we can build a list.

List of PPGs, with contacts

Fieldway PPG, New Addington
Harland Way PPG, Shirley
Headley Drive PPG, New Addington
The Moorings PPG, Kenley
Old Coulsdon Medical Practice PPG, Old Coulsdon
Parchmore PPG, Thornton Heath
Parkway Medical Centre PPG, New Addington
Selsdon Park Medical Centre PPG, Selsdon
Stovell House PPG, Addiscombe
Woodcote Medical PPG, Purley and Coulsdon