Croydon Carers Information Service can help carers – Do get in touch!

Many people are finding it harder to make ends meet at this time, but the Carers Information Service is there to help.

If you are financially struggling, have a caring role (look after a friend, family member or neighbour who relies on you for help due to illness, disability or old age), and live in Croydon, please email the Carers Information Service manager and she can help you access support.

You can also email or call 020 8649 9339 option 1 for carer information, advice and support. 

Carers Information Service
Carers Support Centre
24 George Street

Tel: 020 8649 6288

Twitter: @InformingCarers

The Carers’ Information Service provides information, advice, support and training to anyone looking after someone who needs help due to illness, frailty or disability.

Part of The Whitgift Foundation
Registered charity number 312612

Donations accepted at St Mildred’s for Addiscombe Covid-19 Mutual Aid group


Drop off between 10am to 2pm, Tuesday to Saturday, at St Mildred’s. This runs until 2 May.

PLEASE ensure you follow the guidelines about social distancing to keep everyone safe.

St Mildred’s Church
30 Bingham Road


Twitter: @milliescroydon

Addiscombe COVID-19 Mutual Aid
On Facebook:

Croydon’s Legacy Youth Zone has food parcels for those who need them

Croydon’s Legacy Youth Zone has food parcels for those who need them

Email them on with your details and they will be in touch.

Legacy Youth Zone
125 Whitehorse Lane
CR0  2LG


Twitter: @LegacyYZ



CVA Community hub co-ordinating + serving Croydon to help during COVID-19 pandemic

Croydon Voluntary Action (CVA) is coordinating Croydon’s voluntary and community sector effort to maintain social connections across the borough.

They are compiling a directory of services and activities still running so ask that all groups email with brief details of whatever support the group is managing to provide.

The telephone helpline for vulnerable people who need support is 020 8253 7076. Please pass this on to anyone who may need it.

For anyone who is able to volunteer, Croydon Voluntary Action has a very short form to fill in. Click here. Complete and submit this to the Volunteer Centre team, who will then get in touch with you.

CVA Resource Centre is operating as a Community Hub – a food and medicines collection and delivery point. To make donations please contact them on 020 8253 1268 between 10am and 3pm Monday to Friday, or email

Croydon Voluntary Action
CVA Resource Centre
82 London Rd
West Croydon

Twitter: @CroydonVA and @VCCroydon
Facebook: @VCCCroydon1

Help the NHS and your local community – NHS Volunteer responders wanted – Register today!

NHS Volunteer Responders has been set up and will be delivered by the Royal Voluntary Service to support the NHS during the COVID-19 outbreak. An ‘army’ of volunteers are needed to support the 1.5m people in England who are at most risk from the virus to stay well.

NHS doctors, nurses and other professionals will be able to refer people to NHS Volunteer Responders and be confident that they have been matched with a reliable, named volunteer.

You can help by signing up for one or more of the tasks.

Community Response volunteer:

This role involves collecting shopping, medication or other essential supplies for someone who is self-isolating, and delivering these supplies to their home.

Patient Transport volunteer: This role supports the NHS by providing transport to patients who are medically fit for discharge, and ensuring that they are settled safely back into their home.

NHS Transport volunteer:
This role involves transporting equipment, supplies and/or medication between NHS services and sites, it may also involve assisting pharmacies with medication delivery.

Check-in and Chat volunteer: This role provides short-term telephone support to individuals who are at risk of loneliness as a consequence of self-isolation.

How does it work?
Once you have registered and checks are complete you will be provided a log-in to the GoodSAM Responder app. Switch the app to ‘on duty’, and you’ll see live and local volunteer tasks to pick from nearby.

This programme enables volunteers to provide care or to help a vulnerable person, which is permitted under the new rules announced by the Government on 23rd March 2020.

Volunteers may be asked to show the active task they are responding to if asked.

Who can volunteer?
Volunteers must be 18 or over, and fit and well with no symptoms. Those in higher-risk groups (including those over 70, those who are pregnant or with underlying medical conditions) will be able to offer support by telephone.

The safety of volunteers is priority. The majority of tasks can be undertaken while social distancing and volunteers will receive guidance through our ‘getting started pack’. If you do become ill you can pause your volunteering.

Patient transport drivers will require an enhanced DBS check and will receive guidance to do this role safely, also included within the ‘getting started pack’.

Register HERE:

GoodSAM App
Twitter: @GoodSamApp
Facebook: @goodsamapp



Help, support and info from Croydon Council during the Coronavirus pandemic

Croydon Council has listed all information regarding Coronavirus on their website for Croydon residents.

This includes information on COVID-19/Coronavirus, service updates, a range of support for individuals and businesses, volunteering opportunities, and refuse and recycling collection information.

Please find the information here.

This will be regularly updated.

Croydon Council video produced on 18 March 2020


Stay up to date!
You can also subscribe to weekly updates from Croydon Council here.