Croydon tram incident – information update – 11/11/16

Incident update (11 November 2016) from Croydon Council

The council have been informed that the tram is due to be moved from the site over the weekend. The outer cordon is expected to be removed later today to ease traffic flow but the inner cordon will remain in place.

Following that, and once British Transport Police investigations are concluded, they will hand over to the local authority to lead and coordinate the recovery phase. The site will be handed back to TfL to undertake the necessary repairs to bring the service back to normal. There is no indication how long this will take.

The coroner is expected to release information about two of the deceased later today. The process of formally identifying other victims is expected to go on throughout the weekend.

Multi-agency recovery co-ordination group
Croydon Council has set up a multi-agency recovery coordination group, which meets daily to oversee the vital ongoing work within the affected communities over the coming weeks.

Community Assistance Centre
The council has set up a welfare centre at CALAT New Addington, in Central Parade, which is being staffed by council officers, the British Red Cross, Salvation Army, Victim Support, Rail Care Teams and local church and community groups who are offering individual support, counselling and advice for anyone affected.

Over the weekend these services are available from 09.00 – 21.00, and next week (Mon – Fri) from 10.00 – 22.00.

Since Wednesday, Neighbourhood Safety Officers have been out in the local community and around the key tram stops to offer local people assistance and advice.

Travel information
Up-to-date travel and transport information will also continue to appear on the council’s website and on the council’s @yourcroydon twitter feed.

Paying tribute
There are several ways people can continue to pay tribute. There is an official flower tribute location point at the junction of Addiscombe Road and Clyde Road and also in New Addington.

A book of condolence is available to sign in the Braithwaite Hall, Katharine Street, which is open 8.30am and to 10.30pm. A second book has also been set up in New Addington.

There will be a prayer and reflection service at St Edwards Church, New Addington on Saturday from 4pm to 6pm, due to be attended by the Mayor of Croydon. The will also be special prayers said for everyone affected by the events in Croydon this week at the annual Civic Service of Remembrance, being held at Croydon Minster on Sunday at 11am.

Today, the council has joined forces with the Mayor of London to launch an official fund raising page for donations to help those affected. You can donate at

Dedicated helpline
The Mayor has also made a dedicated helpline available.

The Sarah Hope Line was created to provide specialist support to people affected by fatal or serious injuries on London’s transport network. Run by dedicated TfL staff, it provides practical, financial and emotional help and can also make referrals for counselling and specialised support. The contact details for the Sarah Hope Line are 0343 222 5678, or<


To view messages from Leaders of Croydon Faith communities and the initial message from Croydon CEO, Jo Nigrini, see


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