Paula Swann, Chief Officer of Croydon Clinical Commissioning Group (CCG) says,
We are delighted to announce that after a procurement process we have selected Croydon Urgent Care Alliance as the preferred bidder to run a new seamless urgent care service across the borough from April 2017. Croydon Urgent Care Alliance is a new team made up of Croydon Health Services NHS Trust, the Croydon GP Collaborative and AT Medics.
From spring next year, people living and working in Croydon will have access to a wide range of services run by a team of doctors and nurses to provide seamless expert care. The new services will include:
- Three ‘GP Hubs’ open 365 days a year, from 8am to 8pm and able to treat all ages. The GP hubs will increase opening hours and expand the services available at Purley War Memorial Hospital, New Addington Minor Injuries Unit and Edridge Road Walk-in Centre. The third GP hub will be located at or close to the current walk-in centre service on Edridge Road. The exact location of this site will be part of the contract negotiations.
- 24/7 Urgent Care Centre at the front door of the Emergency Department at Croydon University Hospital; which will include the functions of the GP hub for the north of the Borough
- A roving GP service will provide urgent home visits to care for local residents and prevent unnecessary hospital admissions;
- Out-of-hours GP services will provide rapid telephone advice from trained clinicians from 6.30pm to 8.30am Monday to Friday, and 24/7 over the weekends and during bank holidays.
The new ‘GP Hubs’ will be led by GPs, and can treat all ages. They will provide all of the same services as the current Walk-in Centre at Edridge Road combined with those provided at the Minor Injuries Units at Purley and New Addington. Local people will be able to get advice and treatment from GPs and nurses for minor illnesses, injuries and ailments between 8am and 8pm, 365 days a year.
As you know, this is a result of extensive engagement with local residents earlier this year to develop a new model for urgent care services which will see services expanded across the borough. We wanted to take this opportunity to thank you for the part you played in engaging with our proposals. The ‘GP Hub’ plans were drawn-up by Croydon clinicians after local residents called for extended opening hours, improved access to urgent GP appointments, and more facilities away from Croydon University Hospital.
Local residents also asked for a simpler system with clearer descriptions and signposting to the care and support available. One way we hope to help local residents navigate the new system is encouraging them to “phone before you go” and call NHS 111. NHS 111 is fast, easy and free to call from landlines and mobiles. Callers speak to a highly trained advisor supported by health professionals, who ask questions to help refer people to the best medical care for their symptoms. This could be taking care of yourself at home, visiting a community pharmacist or being booked in for an urgent appointment at one of the borough’s four GP hubs. We hope that this will also help address an essential element of this new service, to further empower local people to feel confident enough to treat themselves at home.
We are now working closely with Croydon Urgent Care Alliance to confirm the detail of the contract. We look forward to building a strong partnership with them over the coming weeks and months to get these services up and running for April next year.
For more information please visit the Croydon CCG’s website at http://www.croydonccg.nhs.uk/news-publications/news/Pages/New-alliance-chosen-to-provide-network-of-urgent-care-services-in-Croydon.aspx