Parchmore PPG event at Thornton Heath Library – 1 June 2015

This is just one of the events going on during Patient Participation Awareness Week, organised by Parchmore PPG.

Drop into the library on 1 June to participate in this event, contact the PPG for details of  other events or to get involved. Email:

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Croydon’s PPGs and Patient Participation Awareness Week – 1 to 6 June 2015

Screen Shot 2015-05-31 at 18.33.41Did you know that each GP Practice should have a Patient Participation Group (PPG) to improve services and ensure that the patient voice is heard?  

Not all Croydon GP surgeries do as yet, but Croydon’s Clinical Commissioning Group are keen to promote active patient participation to improve healthcare services. They have committed to covering the cost of affiliating every Croydon PPG to N.A.P.P, the National Association for Patient Participation.

Individual PPGs are not only invaluable for giving feedback and assistance to their local GP Practice but can act as a link to spread information about NHS consultations, meetings and talks, as well as feeding in the patient view on wider issues for those unable to feed in their views directly, via the CCG’s Patient Reference Group, for example.

Each PPG in Croydon is encouraged to link into the Croydon PPG Network.  This is a group established by a group of different PPG members, led by Anne Milstead, who is a member of the Parchmore PPG.

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Has your Practice got a PPG?
You can check our listings at the foot of this post, ask at your surgery or contact the PPG network, who can help you with information about how to set up a PPG for your Practice if one hasn’t yet been formed.

  • PPGs should be self-organised and patient led.
  • They work with the GP Practice.
  • They are not an avenue for pursuing individual complaints.
  • Any registered patient is welcome to join the PPG of a GP Practice.

The CCG has produced the following posters to promote PPGs in Croydon.

 Screen Shot 2015-05-31 at 13.59.50 Screen Shot 2015-05-31 at 14.00.12You can download a copy here:

PPG awareness week poster
PPG poster

Get involved!

If your GP Practice has a PPG, join it.

If it doesn’t have a PPG, get in touch with Anne and consider setting one up.

Anne Milstead, Croydon PPG Network Co-ordinator email:

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Norbury and Upper Norwood Local People programme – Get involved!

The Local People Programme is a 2-year project (2015/16) focussed on two areas in Norbury and Upper Norwood.

There is no fixed outcome or agenda for the project. The aim is just to help local people to come together as a community to help improve their area.

They are looking for all sorts of projects. They can be new groups or events or a newsletter or anything you think that will help bring people together.

Chrysi Dimaki, the Local People Project Officer, is keen to hear from you if you either:

  • have ideas of how to bring the community together;
  • would like to help decide and plan what takes place;
  • are keen to help in a practical way; or
  • know of existing local groups or events that would benefit from more support

The more people who get involved the better this project will be. So if you want to get to know your neighbours better and want to make this area a great place to live then get in touch.


Monday 1st June – 10:30-12:30  – Coffee morning @ Norbury Library

Saturday 6th June  10:30-12:30 SERA AGM @ Endeavour Scouts Hall

Sunday 7th June – 13:00-15:00 Big Lunch @ Norbury Hall Park




Twitter: @lppnun


Mobile: 07483 149629

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Croydon Policing Newsletter – Broad Green – June 2015

Here’s the latest newsletter from the local policing team for Broad Green.

You can receive this newsletter straight to your inbox every month.  Just email Broad Green SNT to be added to their circulation list.

Produced by:

Broad Green Safer Neighbourhood Team
Email –
Tel – 020 8721 2712


Update on Croydon’s Refuse and Recycling

Following questions raised at our meeting in South Norwood in May 2015, a council officer has kindly provided the following update and clarification, copied to Cllr Stuart Collins who has responsibility for this area: 

Don’t Mess with Croydon continues to achieve really positive results. 

Headlines include:

  • Clearing over 80% of reported fly tips within 48 hours.  This has improved from 72 hours in the previous year.
  • Issuing over 100 Fixed Penalty Notices per month for environmental offences – an increase from around 40 per month in the previous year
  • We now have 10 successful prosecutions for fly-tipping offences since June 2014 – more than we have ever done before.  We are in Court with a further two cases in early May and have more in the pipeline.
  • 658 visits to shops and businesses since June 2014 to ensure that they have trade waste contracts and are disposing of rubbish correctly.
  • 215 street champions signed up with clear up events taking place across the Borough practically every weekend.
  • We have Improved facilities for recycling and disposal of waste in a number of locations where these are limited e.g. for flats above shops.  The length of Portland Road will receive these new bins in the next couple of weeks
  • Taking action to get owners of eyesore front gardens to get them to tidy up.

The Council produces a monthly dashboard so you can keep up to date with progress using this.  The link is as follows:

Provided by:

Andy Opie
Director of Safety

The following points were clarified:

Issuing fines for fly-tipping
CCC: We understand that fine process for fly-tipping has been simplified i.e. rather than a laborious process as before, less time is spent on checking and verifying/double checking.  The process of issuing fines is now swift, with the onus on the person identified and served with a notice to refute the claim that they were directly responsible for the fly-tip/mess found with evidence pointing to it belonging to them. e.g. correspondence with name/address.

Is this true?  If so, please would you explain so we represent this new approach accurately?

Council: No, this isn’t the case.  If anything, the opposite is true.  The Council are keen to make sure that every fine that is issued has the required level of evidence to ensure that we can prosecute if the fine is unpaid.  Each case is different, but this may require follow up checks, interviews and other investigative work.

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Street Champions
CCC: What are Street Champions and what is their role?

Council: Details are on the following link:

New Recycling facilities
Re your penultimate point – New recycling facilities – we note that someone has tweeted a pic of a bulk food recycling bin for a flat.  Is this something new and is this what you are referring to? Greater detail would be appreciated.

Council: No, the food waste bins are not new.  What I was referring to is new dual bins that will be installed on Portland Rd shortly.  These will be in addition to the existing street litter bins and will provide facilities for residents without storage capacity for wheelie bins to dispose of their household waste and to recycle without the need to leave it on the street.

Removal of dead animals
A minor point. I also wonder whether the rapid removal of dead animals is a new thing, and if so, please provide text on this. I reported a chicken, presumably savaged by a fox, near to my home.  It was removed within hours. I see Johnny Rose has reported a dead fox via Twitter today, rapidly noted for collection.

Council: This is something that the Council has already tried to do quickly but is helpful to know that we have provided a good service for you recently.

The app
CCC: Some report this works extremely well. Others have had issues due to the operating system required.  Has this been noted and/or resolved?

Council: The Council are constantly reviewing the use of the app and ensuring that it is working effectively.  The number of reports on the app increases every month, which shows that it is working.  However, we accept that it doesn’t work perfectly for everyone all the time.  If anyone is experiencing difficulties please ensure that these are reported to the Council so that they can be investigated and rectified.
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Follow-up meeting
CCC: We held a meeting with Tony Brooks last year and we would like to repeat that sometime in the near future.

Council: Yes.  That would be possible.

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Croydon Policing Newsletter – Thornton Heath – May 2015

Here is the latest newsletter covering Thornton Heath to keep people in the ward up to date with policing matters in the area.

Why not sign up to receive these monthly newsletters and occasional updates direct to your inbox?  Just send an email to the address below to request to be added.

Produced by:

Thornton Heath Safer Neighbourhood Team
Email –
Tel – 020 8721 2058

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Download a copy here: Thornton Heath Update May 15



Improving health and independence of over 65s in Croydon – Public event 24 June 2015

Please find below an ‘INVITATION TO ENGAGE’ with regard to the work being undertaken by Croydon CCG and Croydon Council around services for the over 65s.

The aim is to transform the way services are provided and they would like to invite patients, carers and residents to get involved in the next stage of the development of these.

There are several ways to become involved.

You can attend the event listed below, have your details added to a list of contacts to receive updates and future invitations, or offer to feedback for a group you are involved in.

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The public event will be held at Fairfield Halls on 24th July 2015 from 6pm – 8.00pm

Book a place here: Eventbrite booking

Download a leaflet here to complete or pass on to others who may be interested. Invite to Engage for OBC – 24.6.15